learninglabs

Acquire durable innovation skills across your organisation.

Our learninglabs are the product of multiple iterations and feedback from thousands of people in various industries, organizational units and cultures that we have worked with. They are equally playful and practical workshops based on proven agile methodologies.

At the core of our learninglabs is the design thinking methodology, which we carefully mix with elements from service design, lean startup, visual thinking and other tried and true methods.

Through our learninglabs we demonstrate the power putting yourself in the customer's shoes and seeing their own perspective, the power of out-of-the-box ideas and how to harness it through iterrative testing and last but not least, the need for radical collaboration across departments to create true customer experience. Our introduction, learninglabs, will inform and inspire you to make the first steps in this direction. Our advanced modules will leave you with a team who is not only motivated and capable to navigate through all of these, but simply does so as a second nature.

The learninglabs are made for organizations willing to cultivate the mindsets, skills and habits for work on innovation and improvement projects. They are equally suitable for organizations that are just starting and for those ahead of the curve, who have already established Innovation Academies, Agile Labs and CX teams.

Wherever you are in the journey, our expertise in delivering exceptional workshops for both beginners and experts, and our proven experience in designing effective long-term training programs will get you further.

introduction
practitioner
facilitator

Introductory module at a glance

The introduction workshops aim to inform, raise awareness and inspire. They could be fully customized in terms of format and length. They could easily be integrated into learning & development programs, team building events or stand alone. They are meant to acquaint you with new concepts that you’re curious about e.g. customer-centred innovation, iterative design or radical collaboration. They can be focused on a specific methodology or a set of methodologies that you’re interested in adopting e.g. design thinking or service design. They can also introduce you to a kit of essential tools that are suitable to your organization’s industry or the type of work your team does e.g. customer research and customer journeys.

Who is it for:

Learning and development experts

Leadership esp.

Retail directors, Customer experience directors, Digital strategy manager,

Chief innovation officer

Customer experience teams

Innovation teams

Marketing & communication experts

Product owners, project managers and product development teams

What we’ll deliver:

A fully customized 2-hours to 2-days introduction training with expert trainers

Support materials and media formats

What’s in it for your organization:

Get acquainted with the latest innovative concepts, methodologies and tools

Get to know the basic principles of a specific methodology

Get to master the tools you need and upgrade your team’s toolbox with new ones

Be informed before you take decisions for future investments

Get inspired and have fun

Practitioner at a glance

Our practitioner program is meant to build new skills and durable habits. It is suitable for organizations willing to build or enhance their internal capacity for work on innovation and improvement projects. The program includes a hands-on introduction workshop followed by work on real projects. The introduction workshop is based on the design thinking methodology and has selected elements from other agile methodologies and is made to fit. It aims to align the team on the core principles – empathy, co-creation, iteration. It also introduces them to the tools for in-depth customer research, idea generation and rapid testing, which are needed for running innovation and improvement projects in sprints, before moving onto actually doing one. During the project sprint the participants have a dedicated coach who helps them apply the principles and tools in practice. This ensures that mindsets are internalized and skills are turned into habits.

Who is it for:

Product owners, project managers and product developers

Customer experience departments

Innovation departments

Marketing & communication experts

Sales representatives & customer facing staff

Corporate training experts

What we’ll deliver:

A 2-day introduction training with expert trainers

A customized toolbox of 10-12 fundamental instruments

A fully tailored coaching program during the project sprint

What’s in it for your organization:

Acquire a set of problem-finding and problem-solving skills and tools

Adopt skills for creative thinking and the innovator’s mindset

Develop capabilities to work in fast-paced project sprints

Better teamwork and interdepartmental collaboration

Higher engagement, motivation and creative confidence

Facilitator at a glance

The facilitator workshops allow the organization to scale and sustain its investment in building a culture and capabilities for innovation and customer centricity. The purpose of this module is to further develop the skills of some practitioners, who are suitable and willing to take on a bigger role within the organization. Our facilitator workshop prepares them to be trainers, coaches and ambassadors depending on the needs of the organization.

Who is it for:

Corporate training experts

Agile coaches, scrum masters or other internal facilitators and change makers

Product owners, project managers and product developers

Customer experience departments Innovation departments

Marketing & communication experts

Sales representatives & customer facing staff

What we’ll deliver:

A 2-day specialized training

A customized toolbox of 10-12 advanced instruments

Guidance how to design a training program or a project sprint

Expert tips how to deliver a training workshop and facilitate project sprint sessions

What’s in it for your organization:

A pool of internal trainers, coaches and ambassadors that can design new training format, deliver on-demand trainings, facilitate project sprints and support an innovative working culture.

projectlabs

The fastest way to get from problem to innovative solution.

At the heart of our projectlabs is the art and science of facilitation and co-creation, which we have mastered by working with hundreds of teams in various industries and organizations around the world.

Our projectlabs are based on the classical design sprint, which we sometimes condense, and often times convert in a series of short facilitated workshops to fit into the busy schedule of any team. In our projectlabs we step firmly on design thinking and scrum and will drag and drop from other agile methodologies like service design and futures thinking as needed.

Through our projectlabs we help teams move away from the world of old school - slow, linear, solution-centred way of working and onto the more contemporary - fast-paced, iterative, customer-first approach. This approach allows teams to effectively take user perspective and focus their creativity into designing for actual needs. It also allows them to explore and validate innovative concepts, quicker and at a low risk - leaving your company with tested solutions that balance desirability, viability and feasibility.

The projectlabs are made for organizations willing to go deeper and move faster on their most important projects. They are suitable for those organizations that have a pipeline of strategic innovation and improvement projects and want to accelerate them. They are also fit for organizations running or about to launch internal innovation challenges, accelerators and intrapreneurship programs, and need help facilitating multiple teams.

No matter how experienced or inexperienced your team is, through our work you'll enhance both project results and your confidence in running design sprints.

innovationlabs
improvementlabs
strategylabs

Innovationlabs at a glance

Innovation has become an indispensable activity for any organization. It brings growth, attracts talent like a magnet and energizes the workforce. Our innovation labs help you connect these dots. With our innovation labs we empower your team to act like a real start-up. Whether it’s during a 2-day hyper accelerated design sprint or a series of facilitated workshops that build up towards a full design sprint, we guide your team to go through all the phases of the design process – from understanding the hidden needs and the opportunities to innovate, to prototyping and testing the new concepts. During the workshops the facilitator helps the team formulate assumptions, make and execute research plans, generate out-of-the-box ideas, build smart prototypes and testing scenarios. The facilitator pushes the team to go out of their comfort zone into the field and to take new perspectives. He then helps them in analyzing the data and separating the wheat from the chaff. The end result is not just and innovative idea for a new product or service, but a validated offering with a clear value proposition and business model.

Who is it for:

Teams working on innovation projects or searching for ideas for new products, services, business models, etc.

What we’ll deliver:

We’ll facilitate a series of short workshops to:

Uncover hidden customer needs with great potential

Generate new ideas

Prototype concepts

Develop a minimum viable product/service

Test it out in the open Iterate to perfection

What’s in it for your company:

Products and services that set the market trends

Improved skills to work on innovation projects

A blueprint for running future design sprints and a team ready to do it

Improvementlabs at a glance

Customer experience has become a key driver of customer retention and acquisition. Our improvement labs are about making customer experiences flawless, enjoyable and memorable. With our improvement labs we help your team scope complex customer experience improvement projects and plan them like a focused design sprint. We take the lead on estimating the required effort and on planning the needed activities and resources. Through the series of facilitated workshops, we then guide you go through all the phases of the redesign process – from understanding the problem and the drivers of customers experience to prototyping and testing the new concepts and then onto implementation. During each workshop the facilitator helps the team organize their work, facilitates the discussions and visualizes the key insights. The facilitator helps the team stay aligned and focused, and to move forward. The end result is better customer experience that everybody buys in.

Who is it for:

Teams that work on understanding, improving and differentiating the customer experience: with a product, service, a portfolio of offerings or the overall brand with the main web portal or mobile application at a retail location or the whole retail network with a specific channel (call centre, web portal, etc.) or across channels with a specific department (sales, installation, post-sales service, etc.)

What we’ll deliver:

We’ll facilitate a series of short workshops to:

Define the main customers and their journeys

Evaluate the experiences your company currently generates

Define the right challenges to solve

Generate new ideas – going through a multitude of possibilities in order to choose the best ones

Prototype and test actual representations of possible solutions

Implement the best results – bringing validated solutions to life.

What’s in it for your company:

Improved customer experience

Improved skills to work on customer experience improvement projects

A blueprint for running future design sprints and a team ready to do it

Strategylabs coming soon

transformationlabs

Transform what matters in the work environment.

Our transformationlabs started as an internal experiment - an analysis of ourselves as an organization and what drives our productivity, teamwork and creative output. What influences how we serve our clients. Then we observed multiple other organizations we worked with in various industries around the world. Some of them very creative and always at the top of technological trends, others less so. Some are big, others are small. Some have co-located teams, others work in virtual teams. Some rely on face-to-face customer service, while others are entirely digital.

Over time we discovered patterns from these companies and came up with some ideas. As we were prototyping we discovered that space was an obvious problem among the companies. On the employee front we have observed over and over again how standard meeting rooms could inhibit teamwork, creative thinking and even the speed of work. On the contrary a dynamically designed meeting space could facilitate better team play, faster decision making and out of the box thinking. The same is valid for retail spaces. We noticed that customers and employees alike were putoff by the closed, cluttered and intrasnparent spaces in the workplaces.

So we ended up designing creativity rooms, innovation war rooms, agile labs, shops, bookstores and bank branches of the future. Space is only one of the elements that transforms an organization, but it's a major one as it impacts how the organization works and how it looks. So, we start with it. More coming soon.

office space
retail space
agile setup

Office space design at a glance

There are two things that make our office spaces special. The first is the process we follow to come up with the final design and the second is the final design itself. The process involves site-specific research that puts your employees and your organizational processes in the middle. This allows us to co-design functional spaces that encourage the right amount of teamwork, productivity and creativity for your organization, and that are flexible enough to accommodate for varying styles and workload variations. For the final design we work with the most innovative architects, interior, furniture and graphic designers, and tech experts, which bring unique style, character and modernity to your second home – the office. The final result is not just another good looking office, but a balanced space, which communicates your brand identity, inspires your team to work better and leaves your visitors in awe.

Who is it for:

Employer branding and facility management teams that are working on office renovation projects or the creation of innovation labs, creativity rooms, flexible training and meeting facilities etc.

What we’ll deliver:

Functional schemes and design concepts

Architectural drawings and 3D models

Technical designs

Materials and products selection

Implementation liaison

What’s in it for your organization:

A functional, flexible and inspiring office space for your employees and visitors that communicates your brand identity.

Retail space design at a glance

In retail space design we go all the way from one-off concept stores and branches of the future to full fledged retail network design standards and manuals. The process involves site-specific research that puts your customers and hence your business success in the middle. We analyze the end-to-end customer journeys, the backend service processes and the industry dynamics in order to co-design functional spaces that create flawless, enjoyable and memorable customer experiences. We walk the extra mile to understand and solve problems related to queueing, navigation, check-out or anything else that could make or break the customer experiences. For the final design we work with the most innovative architects, interior, furniture and graphic designers, and tech experts, which bring style, efficiency and modernity to your most important touch point – the place where you face your customers. The final result is not just another good looking retail space, but a balanced space which communicates your brand identity, facilitates efficient transactions and offers exceptional customer experience.

Who is it for:

Brand, retail and facility management teams that are working on retail network renovation projects, new design standards or the creation of concept and pop up stores.

What we’ll deliver:

Functional schemes and design concepts

Architectural drawings and 3D models

Technical designs

Materials and products selection

Implementation liaison

Design standard/manual for future implementations

What’s in it for your organization:

A functional and modern retail space that communicates your brand identity

learninglabs

Acquire durable innovation skills across your organisation.

Introductory module at a glance

Practitioner at a glance

Facilitator at a glance

projectlabs

The fastest way to get from problem to innovative solution.

Innovationlabs at a glance

Improvementlabs at a glance

Strategylabs coming soon

transformationlabs

Transform what matters in the work environment.

Office space design at a glance

Retail space design at a glance

Agile setup coming soon