The design thinking methodology is at the center of our training, which we carefully mix with elements from scrum, service design, lean startup, visual thinking & other tried methods. In order to inspire teams about innovation, customer centricity and good design in business.

Designing a training program involves thorough assessment of the client brief and the needs of the organisation together with the key decision makers. Wherever you are in the journey, our expertise in delivering exceptional workshops for both beginners and experts, and our proven experience in designing effective long-term training programs will get you further.

In our training, we inspire teams about innovation, customer centricity and good design in business. We emphasize on the need for smart experiments and radical collaboration across departments to create true customer experience.

Our training is modular and equally suitable for organizations that are just starting or for those ahead of the curve with established Innovation Academies, Agile Labs and CX teams.

Selected mindset redesign work we’re proud of: Accenture Global, Telenor, ING, VmWare & Konica Minolta. Have a look at our case study section for more.

Adapting to business as unusual times and the context of fully remote work, we have completely redesigned our portfolio of services.

Our new portfolio for remote work includes interactive and efficient remote collaboration tools like interactive whiteboards and break-out sessions for work in multiple groups. All this combined with our expertise in customer centricity, service design, agile, design thinking, lean startup, futures thinking and brand design.

To request a presentation or book a free 1-hour one-one session drop us a line at hello@launchlabs.bg.


An interactive hands-on introduction to innovation, fully customized with case studies and examples of interest to the team. Typically 2-days with shorter, more intense versions available for leadership.

The introduction workshops aim to inform, raise awareness and inspire. They could be fully customized in terms of format and length. They could easily be integrated into learning & development programs, team building events or stand alone. They are meant to acquaint you with new concepts that you’re curious about e.g. customer-centered innovation, iterative design or radical collaboration. 

They can be focused on a specific methodology or a set of methodologies that you’re interested in adopting e.g. design thinking or service design. They can also introduce you to a kit of essential tools that are suitable to your organization’s industry or the type of work your team does e.g. customer research and customer journeys. 

Who it’s for:

Learning and development experts

Leadership esp.

Retail directors, Customer experience directors, Digital strategy manager,

Chief innovation officer

Customer experience teams

Innovation teams

Marketing & communication experts

Product owners, project managers and product development teams

What we’ll deliver: 

A fully customized 2-hours to 2-days introduction training with expert trainers

Support materials and media formats


A 100% hands-on module based on a real project. The team has a dedicated coach throughout the project duration, who facilitates them through a series of workshops aimed at delivering a more innovative result on the project. Typically once a week for 4 to 12 weeks.

Our practitioner program is meant to build new skills and durable habits and includes a hands-on introduction workshop followed by work on real projects. 

The introduction workshop is based on the design thinking methodology and has selected elements from other agile methodologies and is made to fit. It aims to align the team on the core principles – empathy, co-creation, iteration. 

It also introduces them to the tools for in-depth customer research, idea generation and rapid testing, which are needed for running innovation and improvement projects in sprints, before moving onto actually doing one. During the project sprint the participants have a dedicated coach who helps them apply the principles and tools in practice. This ensures that mindsets are internalized and skills are turned into habits.

Who it’s for:

Product owners, project managers and product developers

Customer experience departments

Innovation departments

Marketing & communication experts

Sales representatives & customer facing staff

Corporate training experts

What we’ll deliver: 

A 2-day introduction training with expert trainers

A customized toolbox of 10-12 fundamental instruments

A fully tailored coaching program during the project sprint


Aimed at building lasting capabilities for running internal innovation projects and trainings. Three focus areas - creating internal facilitators, trainers and ambassadors. Typically 2 to 4 days.

The facilitator workshops allow the organization to scale and sustain its investment in building a culture and capabilities for innovation and customer centricity. 

The purpose of this module is to further develop the skills of some practitioners, who are suitable and willing to take on a bigger role within the organization. 

Our facilitator workshop prepares them to be trainers, coaches and ambassadors depending on the needs of the organization.

Who is it for:

Corporate training experts

Agile coaches, scrum masters or other internal facilitators and change makers

Product owners, project managers and product developers

Customer experience departments Innovation departments

Marketing & communication experts

Sales representatives & customer facing staff

What we’ll deliver:

A 2-day specialized training

A customized toolbox of 10-12 advanced instruments

Guidance how to design a training program or a project sprint

Expert tips how to deliver a training workshop and facilitate project sprint sessions